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We have collected the most common questions people ask us and included them below to help save you time waiting for a reply!

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  • No. Barmah Hats Australia do not sell direct to the public. Use our stockist locator find a local or online retailer to purchase your Barmah Hat.

  • We’ve included a handy Stockist Locator page on our website to help you find stockists closest to you. We have also included a list of online retailers. Check out our Stockist Locator here.

  • Unfortunately, we can’t make any custom sizes, check out the Size Guide for a list of sizes Barmah Hats are available in.

  • Our Barmah Hats factory is not open to the public for visits or retail. We do not sell direct to the public and recommend checking out our Stockist Locator to find a Barmah Hats stockist close to you.

  • Unfortunately we can’t replace your old Barmah Hat. We can only replace a hat if there is a valid manufacturing fault present, not for wear and tear. If you believe there is a manufacturing fault in the hat please contact our friendly team through our customer contact form.

General Questions

Sizing and Care Questions

  • Care instructions vary depending on the material your hat is made from. Check out our Care Instructions page to find the right care instructions for your hat.

  • Yes! We have a collection of suede hats for little heads called Kidz Lidz. Our 1015 Kidz Lidz hat comes in two sizes XS (52cm) and XXS (50cm) and is recommended for ages 1 – 3 years old. Check out the Kidz Lidz collection here.
    Still looking for right size hat for your little one? Our small and medium size hats (on all collections) are likely to fit children aged over 3 years old. Make sure you follow our Hat Size Guide to find the right size hat for your little one.

  • We recommend following our Hat Size Guide to find the best fit.

  • If you’re in between sizes we always recommend going for the larger size. Choosing the larger size gives you the ability to add Barmah Hats resizing tape (towelling tape) inside the crown, increasing comfort and gets the hat closer to your ideal size!

  • If your hat is too big we recommend you contact the retailer to arrange an exchange. Alternatively hats that are too big can be padded using Barmah Hats resizing tape inside the hat to reduce the size difference. Talk to your retailer about resizing tape options.

  • If your hat is too small we recommend contacting the retailer you purchased the hat from to organise a solution.

For all customer care or general enquiries please read our FAQ (frequently asked questions) and check out our Barmah Hats Care Guide.

Please note this inbox is monitored Monday - Thursday 9am - 2pm AEST (Australian Eastern Standard Time). We will endeavour to reply to your queries as soon as we can during these hours.